Basic Function of the Position
The incumbent performs day-to-day Help Desk operations which includes network administration and systems operations to ensures optimal use of new and existing information technology resources through local area networks. The incumbent must respond to emails telephone inquiries and office walk-ins. The position is responsible for documenting reported problems-incidents tier-one IT problem solving and assigning the trouble tickets to the correct tier-two resolution team as warranted. The position requires a high degree of technical ability and excellent interpersonal skills. The incumbent coordinates with service providers and prioritizes workflow to ensure tasks are completed in a timely and efficient manner.
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Qualifications and Evaluations
EXPERIENCE: Two years of progressively responsible work in Information Systems.
JOB KNOWLEDGE: Knowledge of record communications is needed to understand the technical language used in documents received for internal distribution and filing. Knowing how to set up an electronic and paper filing and system of records is essential.
A Bachelors degree.
LANGUAGE: Fluent in speaking-writing-reading of English is required. (This will be tested)
Fluent in speaking-writing-reading of Arabic is required.
افتح اللينك واختار وظيفة
IT Help Desk