Duties and Responsibilities

·        Act as a link between all stakeholders for resolving claims managing the E2E process

·        Receive claims from customers and enter them into S-Case management tool in a timely manner making all necessary integrity and quality checks

·        Maintain and build strong working relationship with distributors respond fast and reliably to their questions and claims.

·        Apply knowledge of the relevant SAP functionalities

Main performance measures (Performance Goals)

·        Claims Resolutions

·        Number of credit notes issued

·        Number of claims logged

·        Claim resolution cycle time

·        Customer Satisfaction


Qualifications



Experience Required

·        Education: University degree

·        Experience:

·        2 years experience preferably in Customer Service

·        Experience from a multi-national or regional company in Pharma / Medical industry

·        Language: English Arabic

·        Location: Cairo

·        Relocation availability: No

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