To delight internal and external customers over the telephone
Key Result Areas
Interact with customers over the phone to understand their banking needs
Provide excellent customer service to achieve customer loyalty
Resolve problems over the telephone on the spot
Convert sales opportunities in order to meet financial targets
Clarify and explain procedures and products over the telephone
Capture and report customer feedback towards continual product development
Handling escalation customer complaints
Managing priority customers segment calls
Handling maintenance activities such as Credit cards replacements Debit card replacements CRM follow ups etc
Knowledge Skills and Experience
University Graduate preferably with some finance banking or maths component
Very customer focused
Excellent communication skills
Strong listening skills
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