الرئيسية / الوظائف / 1282 مشاهدة21 يونيو 2021


Customer Service Officer at Mashreq Bank - STJEGYPT



Customer Service Officer at Mashreq Bank - STJEGYPT

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Work Type : Full Time
Experience : 0-1 Years




Gender : male and female
Salary Type : Net Salary
Location: cairo
To delight internal and external customers over the telephone



 Key Result Areas

Interact with customers over the phone to understand their banking needs
Provide excellent customer service to achieve customer loyalty
Resolve problems over the telephone on the spot
Convert sales opportunities in order to meet financial targets
Clarify and explain procedures and products over the telephone
Capture and report customer feedback towards continual product development
Handling escalation customer complaints
Managing priority customers segment calls
Handling maintenance activities such as Credit cards replacements Debit card replacements CRM follow ups etc



Knowledge Skills and Experience

University Graduate preferably with some finance  banking or maths component
Very customer focused
Excellent communication skills
Strong listening skills


apply from here

للمزيد من الوظائف فى تخصص

Customer Service


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