Qualifications
(Academic, training, languages)

• Diploma or
  Higher Secondary Certificate is acceptable for this role; a diploma in Travel/
  Tourism is a plus.
• Training in
  First Aid, Safety and Emergency Procedures are an added value.
• Fit to fly,
  has good general health, no serious medical conditions or chronic diseases.
• Presentable,
  friendly, demonstrates cheerful and positive attitude even under stress.
• Customer
  service oriented, capable of understanding and attending to customers’ needs
  and requests.
• Capable of
  handling difficult situations and angry customers without compromising
  corporate image.
• Focused,
  capable of identifying irregularities and handling threats and emergencies with
  efficiency and commitment to successful results.
• Proactive,
  self-motivated, demonstrates initiative and positive teamwork competency.
• Very good
  verbal and written communication skills.
• Excellent time
  management and problem solving skills. 
• Proficient in
  Microsoft Office.

Work
Experience

• Fresh
  graduates are encouraged to apply for this role.
• Previous
  experience as cabin crew or in a customer service role in the
  Airlines/Aviation/ or hospitality Industries shall be treated as an added
  value.
• Active cabin
  crew license is an advantage.
• Capable of
  working in shift pattern and for extended working hours.
• Shows high
  flexibility and adaptability to frequent changes and busy schedules.
• Demonstrates
  the ability to contribute and successfully deliver against policies,
  procedures, and set KPIs.

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