Responsibilities

• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs and represent them.
• Provide the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers.
• Cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
• Identify opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
  
  

Qualifications

• To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months
• Bachelors or Masters degree in Information Technology and Information Systems, Computer Science, Information Science, Computer Engineering.
  
  

Role-specific Qualifications

• Ability to deal with ambiguity, analytical problem solving, and leadership capability.
• Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships.
• Seeks opportunities to drive Microsoft Services business results by collaborating with multiple team members.
• Product and technology expertise - A passion for technology and working with customers.

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