Job Description
Responsible for delivering excellent customer service and managing the needs of our customers and couriers through our communication channels (phone, email & Whatsapp).
Professionally handle a high volume of inquiries.
Responsible for customer compensations.
Accountable for meeting individual (KPIs) and team goals.
Understand and deliver business strategies and improve customer services through the execution of self-service.
Continuously identify work process improvements.
Communicate to Team Leaders and (or) Manager.
Perform office-based administrative duties whenever required.
Must demonstrate a high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries, etc.
Create reports as requested by the direct manager.
Perform related duties as required to support the mission and function of the department.
Job Requirements
0-1 Year of experience as customer support/ customer experience
Excellent communication and presentation skills.
Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
Very Good English.
