About the job
To assist the Relationship Team in maintaining and housekeeping the portfolio under management resolving day to day issues and ensuring marketing teams involvement in operational issues is brought to a minimum.
Key Result Areas
Act as a backup to the Relationship Manager and mirror the assigned portfolio - Assist the Relationship Management team in maintaining and developing both existing and target Relationships.
Liaise regularly with various departments (e.g. FTC OPS Compliance Credit Ops…etc) within the bank and entertaining requests and enquiries pertaining to transactions and/ or documentation.
Ensuring all documentation is up to standard and up to date and ensuring that MER issues are kept to a minimum.
Attend to the Clients enquiries and coordinate with various Service Departments to ensure resolution in a timely manner.
Assist in preparing industry studies and data collection pertaining to clients portfolio within the unit.
Attend to specific projects / jobs assigned by the Division/Unit Head from time to time.
Maintain proper records of clients communication.
Establish cordial relationship with WRM and provide clarifications on any queries raised.
Housekeeping monthly pipeline report and updating the same on monthly basis.
Explore and highlight business opportunities in the portfolio.
Knowledge Skills & Experience
Complete knowledge and clear understanding of the Banks credit policy and operating systems
Strong credit legal knowledge and marketing skills are mandatory.
Thorough awareness of various financial product / services.
Excellent communication and analytical skills with ability to perform as a team player
Familiarity with core banking systems
BSc. In Finance/ Accounting with minimum experience of 1 – 3 years
MBA is a plus
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