الرئيسية / الوظائف / 3234 مشاهدة10 أكتوبر 2021


CONTACT CENTER OPERATIONS AGENT at CIB - STJEGYPT



CONTACT CENTER OPERATIONS AGENT at CIB - STJEGYPT

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Work Type : Full Time
Experience : 0-3 Years




Gender : male and female
Salary: Not mentioned
Salary Type : Net Salary
Location: Cairo , EG
Description

Customer Calls Handling

1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.

2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.

3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.

4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.

5. Ensure high service quality during inbound/outbound calls interactions, and handle customers complaints according to the Contact Center approved standards to maintain customer satisfaction.

6. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.

7. Post content on CIB official social media platforms (if needed) & within the agreed quality levels to maintain customer satisfaction.

Policies, Processes and Procedures

8. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

9. Follow the day-to-day operations related to own jobs in the Contact Center department to ensure continuity of work.

Compliance

10. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIBs sound legal position and mitigate any potential risks.
Qualifications

Qualifications & Experience

• Bachelors degree of Commerce, Business Administration, Accounting or its equivalent.

• 0 – 1 years of experience

Skills

• Excellent command of English and Arabic languages

• Proficient user of MS Office

• Reliable, energetic and cooperative

• Excellent communication skills

للمزيد من الوظائف فى تخصص

Banking


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