About the job

Position: Principal Accountant, Student Development

Reports to: Assistant Director, Students Financial Services, Accounts Receivables Office

Purpose: Under the supervision of the assistant director of students financial services; the job holder will be responsible for providing students and families with finance-related services, such as applying for financial aid and paying a tuition bill, along with the associated business processes necessary to pay for The American University in Cairo (AUC). Additionally, the job holder is responsible to ensure that the financial transactions related to students Banner records are carried out in compliance with AUC prevailing internally imposed policies and procedures.

Responsibilities:

• Disseminate announcements to students with important deadline and changes in policies or new procedures via Banner Communication Management (BCM)
• Communicate with students, their parents, Commercial International Bank of Egypt (CIB) and other internal department to solve any payment allocation issue
• Handle Vivanto mail system and students quarries sent to students accounts portal e-mail
• Cooperate with AUC various departments, to present customer oriented service and solve student financial problems related to tuition fees
• Coordinate with NY (New York) office to verify social security information for US students with US citizenship to prepare W-9 form for Internal Revenue Service (IRS)
• Provide accurate information to referrals, face to face or via e-mails
• Issue students statements and certificates to governmental and official entities based as requested
• Perform the settlement of students Banner account to ensure the academic students payments are directed accurately to each student sub-ledger
• Ensure the settlement of incoming tuition fees and other payments in the correct student records inside Banner system and to the correct General ledger (GL) inside SAP system
• Support in optimizing our financial transactions and systems by performing reconciliations accounts and systems records
• Resolve AUC students and guardians complaints and issues related to students financial services and assuring customer-oriented services
• Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts
• Work with the assistant director of students financial services to put in place system and procedures that enhance communication with AUC students and their guardians
• Perform other duties as requested from direct supervisor

Job Specifications

Education

· University degree in finance or accounting or in related field

Experience

· Minimum of 5 years of previous experience

Skills

• Exceptional customer service orientation
• Excellent communication skills
• Ability to multi-task on competing and deadline sensitive priorities
• Ability to work independently and self-motivated
• Strong attention to detail
• Ability to read, write and speak English fluently
• Excellent computer skills

This position is open until October 25, 2021

Placement is based on the candidate experience and skills. Only candidates who make it to the short list will be contacted.

“We thank all individuals who have expressed interest in working at The American University in Cairo.”

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