Job Background/context:

• Ensure adhering to Citibank regulations
• Coordination with other bank departments (Customers/Citi service, Account service, Trade , cash management, Cash area, Custody, Treasury…) to ensure smooth operation process and optimize customer benefits.
• Reporting to Facility monitoring manager.

Key Responsibilities:

• Daily check for all transactions debited from credit facility.
• Ensure all transactions are matching with the reasons provided by the RMs.
• Ensure validity of reason of transfer.
• Contact the customers and get any missing reason/data.
• Strong follow up should with clients to complete all missing data.
• Escalation to RM in case of any issues with the customers.
• Recording and archiving of all data.
• Frequent enhancement of the manual process.
• Develop a data warehouse for all customers and their related suppliers/reasons
• Full cooperation with customers and Citiservice to get the needed data
• Ensure compliance with the CBE regulations
• Checking the BO report for all borrowing customers to ensure the capturing of any updated info.

Development Value:

• Developing Leadership and communication skills
• Acquiring vast knowledge due to the exposure with various bank departments/customers needs and nature of business

Knowledge/Experience:

• Total awareness of the bank policies and regulations.
• Total awareness of the CBE regulations on the facility monitoring requirements
• High technical knowledge regarding computers and software.

Skills:

• Capacity to interface at several levels both internal and external to the organization.
• Knowledge of Citibank regulatory policies, procedures and standards.
• Strong interpersonal and communication skills.
• Negotiation and problem resolution skills.

Qualifications:

• University / college degree (BA/BS) or equivalent
• Good command of English Language

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