· Minimizing customer attrition.
· Customer acquisition through sales to walk-ins and through tracking the activities viz. Contacts to Appointments kept and Appointment kept to Sales.
· Increasing share of wallets of high risk customers to prevent an easy exit.
· Meeting with the set service standards (indicators and surveys).
· Ownership of customer complaints.
· Contribute towards acceptable audit rating for the Branch.
Knowledge, Skills and Experience
· Thorough knowledge of products, services policies and processes of retail banking in Mashreq Bank.
· The job holder will have to possess the following skills:
· Problem Solving skills.
· The job holder should be a University Graduate with 2-3 years banking experience or experience in any other service industry.