Job Vacancy: Moderator (Customer Communication)

Location: Mokattam

Employment Type: Full-time

Job Overview

We are looking for a detail-oriented and professional Moderator to manage customer communications across digital platforms. The ideal candidate must have hands-on experience with Double Tick (WhatsApp Business API) and CRM systems, ensuring timely, accurate, and professional responses while maintaining brand tone and service quality.

Key Responsibilities

- Manage and respond to customer inquiries across messaging platforms, primarily WhatsApp Business (Double Tick).

- Monitor incoming messages, comments, and requests, ensuring fast response times.

- Log, track, and update customer interactions using CRM systems.

- Escalate complex inquiries to the relevant internal teams when needed.

- Maintain consistency in tone of voice and professional communication standards.

- Follow up with clients to ensure satisfaction and proper case closure.

- Coordinate with sales and marketing teams to support ongoing campaigns.

Requirements

- Proven experience as a Moderator, Customer Support, or Community Manager.

- Strong experience with Double Tick (WhatsApp Business API) is mandatory.

- Hands-on experience using CRM platforms (e.g., HubSpot, Zoho, Salesforce, or similar).

- Excellent written communication skills in Arabic (English is a plus).

- Strong organizational skills and attention to detail.

- Ability to handle multiple conversations simultaneously under pressure.

- Professional attitude and commitment to confidentiality.

To apply:

Please send your CV to [email protected] with the subject line:

Moderator – Double Tick & CRM

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