Job description:

Purpose of the Job: Supporting Express and domestic operations to achieve its objectives in line with quality standards and policies. Key Responsibilities: 1. Customer: a. Macro  Communicate with customers to arrange and deliver shipments on time  Coordinate with customers for address, delivery locations, and trouble shooting and update systems regularly. b. Micro  Assess the delivery requirements and arrange as per the stipulated time line  Coordinate and connect the customers to resolve bad address issues  Guide and provide solutions to customer for alternative delivery solutions 2. People a. Macro  Collaborate with the team to locate shipments and assist other operations b. Micro  Facilitate the flow of information horizontally and vertically 3. Operations a. Macro  Coordinate with ground force, customer and internal teams until the GCS / ACS is resolved  Communicate with internal teams via various means to resolve any GCS / ACS concerns  Coordinate with internal teams and ground force for any trouble shooting related to any shipments  Facilitate ground operations in arranging locations for bad address and undelivered shipments.  Assist the ground force to enable timely deliveries & minimize returns b. Micro  Compute and tally actual run sheet against physical shipment to minimize any deviations  Consolidate, scan and generate report for shipments with bad address and undelivered deliveries from ground operations  Coordinate with Internal teams for updates and delivery status  Update status on Info Axis system  Coordinate with ground force for urgent deliveries as per company policy  Follow up over the returned shipments from couriers (controllable, incontrollable reasons), and update the teams with their shipments status.  Follow up on the various inbound/outbound operations in accordance to the standard procedures and Quality of Services Standards.  Follow up with Hub: regarding shipment clearance, updating the system, console recovery.  follow the receiving process at the airport and monitors the clearance process to be done according to the country local customs regulations  Update the daily inbound/outbound operations tasks on Aramex system.  Cooperate with sales department especially in case of shipment incidents.  Assist the GOP in arranging and sorting the shipments to couriers and warehouse racks  Adhere to company HSSE, compliance and sustainability corporate policies 4. Financial Results a. Macro Manage the request for refunds in cases of excess cash collected by ground force. b. Micro Minimize return to operations team (in bad location / customer not contactable case) to minimise refunds Job Requirments:

Bachelors degree in Business or any elated field

2 or more years experience in related role.

Arabic & English Speaker

Good use of microsoft programs

Good communicatin skills

Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus

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