نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : not mentioned
المكان : Egypt
الخبرة : 3-5 سنة
الراتب : not mentioned
المكان : Egypt
Job Details
Experience Needed:3 to 5 years
Career Level:Experienced (Non-Manager)
Education Level:Bachelor's Degree
Salary:Confidential, Medical Insurance Social Insurance
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Job Description
Operations Team Leader
From planning to performance—lead execution that customers can feel.
Role Summary
You will oversee direct operations with captains, ensure documentation compliance, and drive onboarding and service quality. You lead inspections, field coordination, account settlements, and continuous improvement to hit operational KPIs.
Key Responsibilities
- Establish operating standards and procedures; ensure documentation completeness.
- Coordinate with planning for routes/shifts; conduct inspections and field visits.
- Own onboarding performance and handover to Ops once standards are met.
- Manage account settlements with Finance; resolve complaints and exceptions.
- Track performance, enforce data accuracy, and issue weekly/monthly reports.
- Develop the operations team; coach for quality, safety, and efficiency.
Job Requirements
Key Skills
- Operations management and coordination
- Compliance, documentation, and QA
- Communication and conflict resolution
- Excel/Sheets reporting and analysis
- Team leadership and coaching
- Problem‑solving and decision‑making
Experience & Qualifications
- 3–5 years in ride‑hailing/logistics operations supervision
- Strong Microsoft 365 and Google Workspace user
- Familiar with CRM/ticketing and tracking tools
- Ambitious, adaptable, customer‑focused
- Professional communication and stakeholder handling
Tools & Technologies
- Microsoft 365, Google Workspace
- Tracking/dispatch tools
- CRM/ticketing platforms
- Collaboration tools (Teams/Slack)
KPIs (Success Measures)
- Inspection Coverage %
- Documentation Completeness %
- Settlement Cycle Time (days)
- Complaint Resolution Time (hours)
- Onboarding Completion Rate %
- Trip Cancellation Rate %
- Report Timeliness %
Why Join Us?
- Be part of a market-leading company shaping the future of mobility in Egypt.
- Work in a dynamic environment where your ideas create real impact.
- Competitive package, growth opportunities, and a culture of innovation.
Lead the front line of excellence—turn plans into reliable, repeatable outcomes.