Company Description

"""Teleperformance English

Jop Details
•Nature of work: Call center

•Benefits
•Salary: up to 20k
•Paid training
•Medical and social insurance
•Transportation provided

• Requirements
•Flexibility with rotational shifts

• Working Conditions
•5 working days ( 2 days off )
• Rotational shifts
•Jop location: 5th-settlement, New Cairo

HR (Waled mohamed )""

"

Role Description

This is a full-time, on-site Customer Service Specialist role located in Cairo. The Customer Service Specialist will handle customer inquiries, provide accurate information, resolve concerns, and maintain a high level of customer satisfaction. Daily tasks include responding to customer calls and emails, managing complaints, troubleshooting issues, and providing proactive solutions to enhance the customer experience. The role requires excellent communication and problem-solving skills while collaborating closely with team members to improve service processes.

Qualifications

• Proficiency in Customer Support and delivering excellent Customer Satisfaction
• Strong Customer Service and Customer Experience management skills
• Exceptional Phone Etiquette and effective communication abilities
• Ability to handle challenging situations calmly and professionally
• Prior experience in a customer-facing role is a plus
• Fluency in English and Arabic is preferred
• Strong organizational and multitasking skills
• High school diploma or equivalent; higher education is an advantage
• Proficiency level of English from ( B1+/B2)
  

• للتقديم الان