Teleperformance Egypt is hiring English-speaking Customer Service Agents to support international Telecom accounts at our New Cairo site.
This role is ideal for candidates seeking a stable net salary with additional performance-based earnings in a professional, global environment.
Job Details
- Location: New Cairo, Egypt
- Employment Type: Full-time
- Schedule: Rotational shifts and offs
Compensation & Benefits
- Net salary up to 19,000 EGP (including KPIs in the Euro equivalent)
- Sales incentives based on performance
- Quarterly bonus up to 195 Euros
- Transportation provided across Cairo & Giza (door-to-door transportation for female employees after 11:00 PM and the latest shift for female employees ends at 2:00 AM)
- Paid training before joining
- Medical and social insurance (up to 400,000 EGP with AXA)
Key Responsibilities
- Handle customer inquiries related to telecom services via inbound calls
- Provide accurate information and effective solutions
- Achieve quality and performance targets
- Maintain high customer satisfaction standards
- Follow company policies and account guidelines
Requirements
- University graduates and undergrads
- English proficiency B1 or above
- Strong communication and customer-handling skills
- Flexibility to work rotational shifts and offs.