Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

It's time to make a move. Join our flow.

We have an exciting opportunity for an experienced Maintenance Supervisor to be based in Riyadh Saudi Arabia, The Maintenance Supervisor will lead the operational service delivery team, ensuring KONE consistently meets customer commitments safely, promptly, and to the highest quality standards. The Maintenance Supervisor will foster strong customer relationships, guide and motivate Maintenance Technicians, and drive continuous improvement through LEAN practices. Additionally, they will manage maintenance operations and costs in line with targets, collaborating with the Customer Service and Administration teams to achieve repair and callout sales goals.

What will you do?

Customer Service:

• Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively.
• Accountable that customer experience touchpoints are followed during the whole maintenance contract lifecycle.
• Communicates to customers that promises have been delivered.
• Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team).