Job purpose:

The Collection Agency Officer is responsible for managing a portfolio of delinquent accounts, negotiating repayment terms with debtors, and ensuring compliance with regulatory requirements. They play a critical role in maximizing debt recovery while maintaining positive relationships with debtors and clients.

Responsibilities:

• Follow up with our External Agencies and manage them remotely and review their Daily DCR and follow up with their Visits and Calls and handled customers Complaints from their side.
• Contact debtors via phone, email, or mail to negotiate repayment plans and resolve outstanding debts.
• Educate debtors on their rights and responsibilities regarding debt repayment and provide assistance in understanding their financial obligations.
• Document all communication with debtors accurately and maintain detailed records of payment arrangements and collection efforts.
• Analyse financial statements, credit reports, and other relevant documents to assess debtors' ability to repay debts.
• Collaborate with internal departments, including legal and compliance, to escalate accounts for legal action when necessary and ensure compliance with regulatory requirements.
• Prepare and send out collection letters, statements, and notices to debtors in accordance with company policies and procedures.
• Stay informed about industry best practices, regulatory changes, and emerging trends in debt collection.
• Provide regular updates on account status, collection efforts, and recovery rates to management

Qualifications:

• Bachelor’s degree
• 2-4 years of working experience
• Understanding of the Collection process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.

Able to work comfortably in a fast-paced environment.

للتقديم الان