Company Description

MICO WORLD is a global internet company specializing in the social entertainment industry. We have launched popular applications such as MICO, YoHo, TopTop, and SUGO and have established a strong presence in regions like the Middle East, Southeast Asia, North America, Japan, and Korea. Serving more than 150 countries and regions, our platform has garnered over 200 million registered users globally. At MICO WORLD, we strive to connect people and create engaging experiences for a diverse global audience.

Role Description

This is a full-time, on-site position based in Cairo, Egypt, for a Senior Customer Service Specialist. In this role, you will handle inquiries and issues promptly and professionally to ensure a positive customer experience. Daily tasks include addressing customer concerns, managing incoming inquiries through various channels, resolving complaints, and working collaboratively with internal teams to improve service quality and elevate customer satisfaction. You will also play a key role in ensuring consistent and high-quality customer support aligned with company values.

Qualifications

• Proven expertise in Customer Support, Customer Service, and Customer Satisfaction
• Strong skills in Customer Experience enhancement and managing customer interactions
• Proficiency in Phone Etiquette and effective communication with customers
• Excellent problem-solving capabilities and the ability to work under pressure
• Strong organizational skills and attention to detail
• Previous experience in social entertainment or internet industries is an advantage
• Fluency in English is required; proficiency in other languages.

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