Key Responsibilities:-

• Own and manage a portfolio of B2B clients (brokers, developers, agencies) from onboarding to renewal that will be managed by a team of account mangers.
• Lead structured onboarding and ensure fast time-to-value for new customers.
• Drive customer retention, contract renewals, and long-term account growth.
• Identify, pitch, and close upsell and cross-sell opportunities (higher packages, premium leads, data products, AI tools, co-branding solutions).
• Monitor customer performance and ROI in terms of Lead volume & quality, CPL & conversion trends, Product usage & engagement.
• Conduct regular business reviews with clients and senior stakeholders.
• Act as a strategic advisor to clients, aligning Aqarmap’s solutions with their growth objectives.
• Increase product adoption and ensure customers are fully utilizing available features.
• Proactively manage risks and prevent churn before contract end.
• Collect structured customer feedback and share insights with Product, Sales, Marketing, and Management.
• Collaborate closely with Sales on expansion and renewal opportunities.
• Maintain accurate CRM records, forecasts, and account plans.
• Represent the voice of the customer inside the organization.

Requirements:-

• 3–6+ years of experience in B2B Customer Success, Account Management, or Client Services.
• Proven track record in retention, renewals, and revenue expansion.
• Experience in subscription, SaaS, marketplace, media, or digital platforms.
• Strong commercial mindset with negotiation and closing skills.
• Data-driven and comfortable analyzing performance metrics and ROI.
• Excellent communication, presentation, and relationship-management skills.

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