Job Summary

We are seeking a dynamic and customer-focused Online Sales Executive to join our team. The ideal candidate will be responsible for managing online customer interactions, driving sales through digital channels, and supporting the growth of our e-commerce operations. This role involves handling inquiries via chat, calls, and emails, closing deals, upselling and cross-selling products, and nurturing leads into loyal customers.

Key Responsibilities

• Customer Engagement: Respond promptly and professionally to customer inquiries via live chat, phone calls, and email.
• Sales Conversion: Guide customers through the sales process, close deals efficiently, and meet or exceed sales targets.
• Product Promotion: Identify opportunities for cross-selling and upselling electronics products based on customer needs.
• Lead Management: Follow up with regular leads, maintain communication, and convert prospects into active buyers.
• Customer Relationship Building: Develop strong relationships with customers to encourage repeat business and referrals.
• CRM Updates: Maintain accurate records of customer interactions, sales activities, and feedback in the CRM system.
• Collaboration: Coordinate with the store team to ensure product availability and timely delivery.
• Market Awareness: Stay updated on product features, promotions, and competitor offerings to provide informed recommendations.

Qualifications

• Proven experience in online sales, customer service, or e-commerce (preferably in electronics).
• Excellent communication skills in English and Arabic.
• Strong negotiation and closing skills.
• Familiarity with CRM tools and online sales platforms.
• Ability to multitask and work in a fast-paced environment.
• Tech-savvy with a good understanding of electronics products.

Working Hours

Full-time, with flexibility to work shifts including weekends and Kuwait holidays.

Benefits

لتقدبم الان

• Competitive salary and commission structure.
• Traini