نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : not mentioned
المكان : Egypt
الخبرة : 0-3 سنة
الراتب : not mentioned
المكان : Egypt
Job Details
Experience Needed:2 to 3 years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:Confidential
Job Categories:
Skills And Tools:
Job Description
- Manage and monitor outstanding customer accounts to ensure timely collection of payments.
- ● Contact clients via phone, email, and in-person visits to follow up on overdue invoices and resolve payment issues.
- ● Negotiate payment plans and settlements with customers in accordance with company policies.
- ● Maintain accurate records of all collection activities and update account statuses in the system.
- ● Collaborate with the sales and finance teams to address discrepancies and ensure accurate billing.
- ● Prepare regular reports on collection status, aging analysis, and recovery rates for management review.
- ● Identify and escalate problematic accounts to senior management for further action.
- ● Ensure compliance with legal regulations and company policies during collection processes.
- ● Provide excellent customer service while maintaining firm collection practices.
- ● Assist in developing and implementing strategies to improve collection efficiency and reduce delinquency rates.
Job Requirements
Bachelor’s degree in Commerce, Business Administration, Accounting, or a related field
• 2–3 years of proven experience as a Collection Officer or in a similar role
• Good knowledge of collection policies, procedures, and techniques
• Strong communication and negotiation skills
• Ability to deal with delinquent customers professionally
• Good command of English (written & spoken)
• Excellent follow-up and problem-solving skills
• Ability to work under pressure and meet collection targets
• Strong organizational and time management skills
• Good knowledge of MS Office, especially Excel
• High level of integrity and confidentiality