e3mel Business Academy is hiring a Quality Specialist (Telesales)

Job Responsibilities:

Monitor customer and sales calls and provide detailed, structured feedback to agents.

Evaluate calls and chats to ensure adherence to quality and customer service standards.

Ensure all CS & sales processes are followed and highlight any gaps for improvement.

Conduct monthly customer satisfaction surveys and analyze results.

Prepare accurate daily, weekly, and monthly reports (call monitoring – chat evaluation – talk time – quality scores).

Job Requirements:

Minimum 6 month experience in telesales Quality

To apply:

Please send your CV and mention the job title in the subject line:

📩[email protected]

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