Role Purpose:

The job holder is responsible for selling a wide range of travel products and services like ticket bookings, visa, transportation, hotel arrangements, etc. The role involves understanding and maintaining excellent product/services information recommending products and services based on individual needs, cross-selling and/or up selling to increase revenue while ensuring a uniquely positive travel experience; and submit daily sales report with all relevant documents through TRAACS on time.

Job Responsibilities 

Demonstrates effective telephone and e-mail etiquette and adheres to the set timelines to ensure optimum customer satisfaction 

Assists customers (Walk-in/Corporate) as per travel requirements. This involves gaining all relevant information on their travel needs, understanding and analyzing this information and answering queries regarding destinations, available airline options, schedules, fares and related matters to ensure a positive travel experience 

Coordinates and communicates with the team and various departments to ensure customer requirements are met appropriately 

Coordinates with holidays department for holiday packages and other leisure related service requirements 

Communicates information to Customers accurately and appropriately and stays abreast on all airline rules, regulations and current affairs to ensure they are well advised on travel plans 

Builds and maintains strong relations with Corporate Customers and various airline representatives to ensure business support 

Monitoring, sorting and working on GDS (global distribution system) queues on a day-to-day basis to maintain quality control 

Provides alternative travel details when sending quotations in proper format with instructed corporate rates and with all terms and conditions. 

Builds and maintains strong relations with Corporate Customers and various airline representatives to ensure business support 

Carries out all operational activities (such as reservation, issuance of tickets, holiday packages, and the reporting of transactions through TRAACS). 

For credit sale, attach all required documents as proof of credit sale (LPO, E-mail, Official Letter, etc.) Regular follow up to ensure LPO is valid and accepted within a maximum of three days to close the sales files. 

For retail sale, attach all required documents as proof of sale (cash and credit card) 

Check the queues on a regular basis and recheck before the end of the shift. Recheck before the travel date and ensure that the required services of customers are arranged properly. 

Reports all customer complaints & appreciations to the Line Supervisor/Manager to facilitate appropriate review and action 

Carry out other duties and attends regular meetings with the Line Manager to provide progress updates and receive feedback from time to time. 

The job holder will be required to make limited decisions, and to those related to providing appropriate travel arrangements. Approvals for discount offers will be obtained as per the set authority matrix. 

Requirements:

Bachelor’s degree in hospitality, Travel, Tourism, business or relevant field. 

Work in rotation 

Minimum 3 years of experience in travel industry including Air & non-air services 

Excellent knowledge of travelling software (computer reservations system, GDS system, e-travel etc ) 

Proficiency in English; knowledge of additional languages is an advantage. 

Exemplary sales skills and customer-oriented approach. 

Ability to present, persuade and communicate effectively. 

Well versed in various areas of travel (business, holidays, groups, individual etc ) 

Can work independently and part of a team. 

Negotiate the best deal for pricing

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