Our client runs a leading re-commerce platform that simplifies and automates IT workflows while offering on-demand expert support — delivering visibility, security, and peace of mind to users.

We’re expanding the team and looking for German-speaking (C1/C2) agents to join this exciting journey. You’ll be part of a dynamic group already supporting the client, as we’re hiring on a rolling basis.

If you’re fluent in German and passionate about providing outstanding customer support, this is the perfect opportunity to make a real impact. Join us and grow your career with a forward-thinking global team!

🔑 What You’ll Do

Be the first point of contact for customers, take calls and tickets, and prioritize them independently 

Solve underlying problems

Forward complex issues to the internal experts

Ensure that problems are resolved quickly and in a customer-friendly manner

Maintain accurate tracking of customer interactions and issues in our ticket system

Provide excellent customer service and show empathy in supporting customers

Deliver a consistently exceptional customer experience, while meeting and exceeding strict performance KPIs (e.g., call-handling time, email/chat response rates, CSAT, and QA quotas).

Work closely with other departments to escalate and resolve complex customer issues effectively.

Uphold a high-performance workplace culture by collaborating with peers and contributing to a supportive, team-oriented environment.

💡 What We’re Looking For

IT specialist for system administration, or have already gained professional experience as an IT support employee

English and German at C1 level

One who is interested in self-development and collaborative growth, we will support your professional and personal development with paid certifications through our organization 

Strong service mindset, and customer-centered, independent, and solution-oriented work is important to you

Hands-on mentality

Someone seeking to join a company that values participation and encourages initiative

💻 Technical Requirements

Internet Speed of 50-55 Mbps / Upload Speed - 50-55 Mbps

System: Windows 10 or more. 32 -bit Operation system.

Laptop (Bring You Own Device ) No Chromebook, Linux OS, or Desktop) 8GB RAM or more

Processors - Intel Core i5 or up.

Wired headset

Quiet working environment

✨Why Join Us?

Collaborate with a global team and work with leading brands in the industry.

Be part of a fast-growing company committed to professional growth and career development.

Enjoy a dynamic, inclusive, and supportive work environment where team culture is a top priority.

⚠️ Important notes:

The start date is Nov 1, 2025

This role is only open to applicants from Egypt

Influx never asks candidates to make any payment throughout the entire recruitment process.

Successful candidates will be contacted only through email ending with @influx.com.

If this sounds like you (or someone you know), click the application link above and apply today! 🚀

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