Objective of the Position:

We’re looking for a mid‑level Quality Assurance Specialist to ensure our sales and support interactions consistently meet high standards of quality and customer satisfaction.

Key Responsibilities:

· Monitor sales interactions (calls, chats and emails) to ensure they meet quality standards.

· Gather audit feedback and identify opportunities to enhance performance and processes.

· Share practical quality tips with sales teams to improve individual and team performance.

· Collaborate with sales leaders to align quality standards and calibrate evaluations.

· Prepare regular quality performance reports for management.

· Identify process gaps and suggest improvements across the sales cycle.

· Monitor customer feedback and integrate insights into ongoing quality improvements.

Education & Experience:

· Bachelor’s Degree in Business Administration or a related field.

· 2+ Year of experience in quality assurance

Technical Skills:

· Experience monitoring sales or technical calls is preferred.

· Certifications in COPC or Six Sigma are a plus.

· Strong communication skills and a keen eye for detail.

Soft Skills:

· Strong Communication skills

· Details oriented

· Problem solver

· Initiative

Competencies:

• Attention to detail
• Strong business process understanding.
• Ownership and accountability for quality.
• Ability to work under tight deadlines.
• Mentorship and collaboration skills.

Skills:

• Problem Solving
• Ownership
• Time management

Work location: Smart Village October

Work model: on site
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