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ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating across the Middle and Far East. The company is committed to delivering high-value, innovative, and customized BPO services tailored to meet the unique needs of clients across various industries. By combining global reach, cultural understanding, and industry best practices, ETISAL International empowers its clients to focus on their core businesses while achieving exceptional customer service. With a strong emphasis on quality, transparency, integrity, and innovation, ETISAL International strives to exceed client expectations while valuing human capital and embracing cutting-edge technologies in all areas of operation.

Role Description

This is a full-time, on-site role located in Cairo, Egypt, for a Bilingual Customer Support Agent (English/Arabic). The successful candidate will address customer inquiries professionally and efficiently to ensure high levels of customer satisfaction. Responsibilities include responding to customer queries via phone, email, or chat, troubleshooting technical and service-related issues, and maintaining accurate records of customer interactions. The role requires exceptional communication skills in English and Arabic and a dedication to delivering outstanding customer service.

Qualifications

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction
• Excellent verbal and written Communication and interpersonal skills in both English and Arabic
• Proficiency in Troubleshooting and resolving customer issues effectively
• Ability to work effectively in a team-oriented, fast-paced environment
• Customer-focused attitude with problem-solving abilities and attention to detail
• Previous experience in a customer service role or BPO environment is advantageous
• Basic computer literacy and familiarity with customer relationship management (CRM) software
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