للتقديم الان

Customer Care Specialist ( Class Mentor ) :

What You’ll Do

• Follow company SOPs to deliver high-quality consultation and support services to students 🤝
• Monitor teaching quality and provide timely, constructive feedback to ensure continuous improvement and better learning outcomes 📈
• Support students throughout their learning journey by identifying challenges and offering tailored solutions 🧠✨
• Build and maintain strong customer relationships through personalized learning plans and progress recommendations 💡
• Enhance customer satisfaction and encourage referrals through proactive engagement and excellent service 🌟
• Track and analyze student learning data to identify areas for improvement and propose actionable plans to boost learning effectiveness 📊

Requirements

• Bachelor’s degree or above 🎓
• Minimum 1 year of experience in telesales, sales, or a related customer-facing role 📞
• Passion for education and a strong commitment to delivering exceptional customer experiences 📚
• Fluent in English ( B2 level or above required) 🌍
• Strong interpersonal and communication skills with a cheerful, approachable, and professional personality 😊

📍 Work Schedule & Location:

📌 Location:

• Maadi, Cairo (on-site position)

🕒 Schedule:

• Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15 min break)
• Saturday: 12:00 PM – 4:00 PM
• Friday: Day off

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📩 Apply Now!

📧 Send your resume to: [email protected]

💬 Or reach out via WhatsApp: 012280064