ompany Description

IDS was founded to provide a cost-effective and efficient alternative for records management and archiving, driven by customers' needs. Leveraging expertise in records and data management, IDS helps organizations take control of their information, from creation to preservation and disposal. The company enables the transformation of documents—whether paper, email, or electronic files—into digital assets that drive operational processes. In today's flexible work environment, IDS helps organizations stay connected and effective by ensuring seamless information management.

Role Description

This is a full-time on-site role for a Bilingual Customer Support Agent (English/Arabic) in Cairo, Egypt. The responsibilities will include handling customer inquiries, providing exceptional customer service, addressing client concerns, and resolving issues promptly and efficiently. The agent will manage both voice and non-voice communication channels to ensure high levels of customer satisfaction and effective troubleshooting.

Qualifications

لتقديم الان

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction
• Excellent Communication skills in both English and Arabic
• Proficiency in troubleshooting and problem-solving
• Demonstrated ability to handle client issues in both voice and non-voice channels
• Patience, empathy, and a customer-focused approach
• Ability to work collaboratively in a team environment on-site
• Previous experience in customer support roles is a plus
• Proficiency in using CRM software and related to