m helping GoLean Health find a top candidate to join their team part-time for the role of Medical Virtual Assistant (Dental Clinic).

You'll elevate patient experience and streamline operations for a dynamic dental practice.

Compensation:

USD 5 - 6/month

Location:

Remote: Egypt

Mission of GoLean Health:

"To empower healthcare practices by providing reliable virtual medical assistants that improve efficiency, reduce administrative burden, and enhance patient care."

What makes you a strong candidate:

• You are proficient in Time Doctor, Medical software, Medical assistance, Healthcare administrative support.
• English - Conversational

Responsibilities and more:

Medical Virtual Assistant (Dental)

Shift: Initially 7:30 AM – 1:30 PM EST | 30 hrs/week.

Potential to expand to full-time.

Please read the job description entirely as instructions on the next steps is included below.

About the Clinic & Physician

The clinic is a general dental practice located in Highland, NY. The clinic operates on a dynamic, patient-first model that prioritizes professional boundaries and efficient scheduling. The doctor is looking for a proactive, sharp, and highly professional VA.

Tasks & Responsibilities

The Virtual Medical Assistant will be responsible for managing the front-end patient experience and administrative workflow:

- Scheduling Appointments

- New leads from Marketing efforts

- Existing patients

- Maintaining the clinic’s schedule and strictly enforcing the "48-hour business hour" confirmation protocol.

- Insurance Coordination: Collecting patient insurance information and verifying network status.

- Triage & Communication: Filtering incoming calls and emails, directing urgent matters to the front office team while handling routine scheduling.

- Patient Retention: Conducting outbound "outreach" to reschedule missed appointments or follow up on treatment plans (e.g., bringing patients back for crowns).

- Voicemail Management: Promptly checking and responding to voicemail messages to prevent negative patient reviews.

- Performance Tracking: Tracking daily metrics including inbound calls, appointments scheduled, and actual show-up rates.

Mandatory Requirements

- Experience: Minimum of 1+ years supporting a US-based medical or dental clinic.

- Language Proficiency and Comprehension.

- Soft Skills: Exceptional interpersonal skills, professional demeanor, and the ability to hold firm on clinic policies and boundaries.

- Technical Literacy: Ability to learn and navigate practice management software quickly.

- Hardware: A high-performance computer (minimum i5 processor) with reliable high-speed internet.

- Availability: Willingness to work Eastern Standard Time (EST) and maintain productivity throughout the shift.

Nice-to-Haves

- Dental Specific Experience: Prior experience with dental terminology and procedures (e.g., crowns, exams).

- Critical Thinking: A proactive problem-solver who can build or improve Standard Operating Procedures (SOPs).

Tools & Systems Used

- Practice Management: Open Dental (Primary), Dentrix (Secondary/Familiarity).

- Communication: Mango Voice (VOIP), Modento.

- Productivity & Security: Time Doctor (for productivity tracking), ExpressVPN (HIPAA-aligned secure network).

المهارات والخبرة المطلوبة

Time Doctor, Medical software, Medical assistance, Healthcare administrative support

للتقديم الان