About the Role

We are seeking a proactive Operations Manager to lead our daily administrative and operational heartbeat. You won’t just be sitting behind a desk; you will be the "engine room" of our academy, ensuring that every department—from the front desk to the classroom—runs like a well-oiled machine.

The Daily "Pulse": Your Core Operations

Your day-to-day will involve high-level oversight and hands-on execution of the following:

• Daily Workflow Coordination: Managing the "daily flow" of clients and student groups. You will follow up on the specific tasks of File Officers and the Reception team to ensure no student or inquiry is missed.
• Staff & Academic Supervision: Real-time monitoring of lecturer commitment and the performance of administrative staff (Reception, Secretary, and IT).
• Active File Management: Maintaining full oversight of specialized academic files (e.g., English for Kids/Adults, UC Math) and ensuring "File Officers" hit their daily targets.
• Quality & Data Integrity: Implementing "Basic Tasks" with high-quality standards. You will be responsible for verifying the accuracy of all departmental reports before they are finalized.
• Retention & Sales Oversight: Monitoring sales performance and stepping in to resolve customer issues immediately to prevent refunds or withdrawals.
• Event & Initiative Leadership: Owning the full lifecycle of academy events—from planning new initiatives to the final execution of "Important Occasions."
  

What We’re Looking For

• Leadership Across Domains: Ability to lead diverse teams including Sales, IT, and Teaching Staff.
• The "Details" Expert: You notice the small things in reports and files that others might miss.
• Problem-Solver: You excel at "Saving the Sale" and turning a frustrated customer into a loyal one.
• Multitasker: Comfortable managing the shifting priorities of a fast-paced educational environment.
  

Qualifications

• Proven experience in Operations Management, preferably in a Training Center or International School.
• Strong background in academic coordination or administrative leadership.
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