• Obtains client information by answering telephone calls; interviewing clients; verifying information.


• Determines eligibility by comparing client information to requirements.


• Establishes policies for entering client information; confirming pricing.


• Informs clients by explaining procedures; answering questions; providing information.


• Maintains communication equipment by reporting problems.


• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.


• Updates job knowledge by studying new product descriptions; participating in educational opportunities.


• Accomplishes sales and organization mission by completing related results as needed.

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