Company Description

Teleperformance is a global leader in digitally integrated business services, with a presence in over 80 countries and a workforce exceeding 500,000 employees. Teleperformance Egypt is committed to fostering meaningful connections and providing an environment where teams can grow and thrive. The company offers innovative solutions to help businesses engage with customers effectively while upholding excellence and trust. Joining Teleperformance Egypt means being part of an organization that values collaboration, culture, and professional development.

Role Description

This is a full-time, on-site role for English Speakers (B2 or above) at TP Egypt, located in Cairo, Egypt. The incumbent will be engaging in client and customer interactions, providing exceptional support and assistance through various communication channels. Day-to-day responsibilities will include resolving queries, ensuring customer satisfaction, and maintaining professionalism. Adherence to company policies and a commitment to continuous learning will be key aspects of the role.

Qualifications

Fluent English language proficiency at a B2 level or higher Customer service and excellent communication skills Problem-solving, multitasking, and organizational abilities Familiarity with basic computer skills and standard technological tools Ability to work in an on-site environment in Cairo, Egypt Teamwork and adaptability, with a strong focus on delivering quality services Previous experience in customer support or similar roles is a plus Bachelor’s degree or equivalent educational background is an advantage