Company Description
Saveto Group, a leader in the construction material industry in the Middle East and North Africa, serves a wide range of customers across 11 countries. With 20 factories, 48 production lines, and 53 logistical hubs, Saveto delivers high-quality, innovative solutions. Its advanced R&D laboratories and fully automated facilities enable the design, manufacturing, and distribution of state-of-the-art products for residential, commercial, educational, and infrastructure sectors. Driven by innovation and a commitment to customer satisfaction, Saveto is dedicated to constructing a better-built world while addressing the evolving needs of its clients.
Role Description
The Customer Service Representative will be responsible for managing client interactions, addressing inquiries, processing orders, and ensuring customer satisfaction. Tasks include providing product information, resolving complaints, and maintaining accurate records of customer interactions. The role requires collaboration with internal teams to enhance the customer experience. This is a full-time, on-site position located in Cairo.
Qualifications
Experience in customer service, relationship management, and issue resolution. Proficiency in communication and interpersonal skills to effectively interact with customers and team members. Strong organizational and time management skills to handle multiple tasks efficiently. Basic understanding of CRM tools and customer service software is a plus. Ability to work in a fast-paced environment and adapt to changing processes. Fluency in English and Arabic is required. Bachelor’s degree in Business, Communications, or a related field preferred but not mandatory.