Job Details

Experience Needed:More Than 1 Year

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:800 To 1200 USD Per Month, $800/Month During The Probation Period (2 Months), After Probation: $900 + $300 Bonus Based On KPIs. Training $100 Additional Payment In Case Of Successful Training And Probation.

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer SupportCustomer ServiceCRMGerman TeachingCustomer CareCustomer Service Management

Job Description

Your Responsibilities:

• Provide customer support via calls, emails, and chats.
• Answer general, product-related, and order-related inquiries.
• Handle customer complaints and provide appropriate resolutions.
• Process returns, refunds, and order replacements as per company policies.
• Document and update customer interactions and transactions in the CRM.
• Meet key performance indicators (KPIs) such as Ticket Volumes(10-15 per hour), Adherence to schedule 100% and Quality 92%.
• Record activities in Zendesk and report to senior management.
  
  
   
• Experience in the international company working with people around the globe;
• Compensation – $800 for the probation period (1 month) and $900 after passing the probation period;
• Training Bonus- $100 additional payment in case of successful training and probation
• Bonus - $300 /month for completing the KPIs , after the probation period (where $100 is for quality, $150 for tickets per hour, $50 for attendance);
• Loyalty bonus system for working long term;
• Training will be provided by the company and the client;
• 20 paid days of vacations, 10 paid days sick leaves per year;
• Management's attention, support and motivation.

 

 

Job Requirements

You are our perfect candidate if you have:

• Experience in Customer support at least 1 year;
• German C1 level (fluent writing and speaking);
• English B2 level;
• Experience with calls;
• Problem-resolution skills;
• Ability to work in a stressful situation, skills of active listening and attention to detail;
• Respect to the Customers, focus on helping ability, empathy;
• Self-employment. We will sign a contract with you as with independent businessman;

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