Job Details

Experience Needed:3 To 6 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support
• Quality

Skills And Tools:

Customer ServicePower BI

Job Description

• Monitor and evaluate customer service calls to ensure quality standards are met.
• Provide coaching and feedback to the customer service team.
• Develop quality guidelines, checklists, and KPIs for service performance.
• Identify areas of improvement and recommend training needs.
• Prepare quality reports and share insights with management.
• Support the team in handling escalated cases and complex customer inquiries.
• Ensure compliance with company policies and customer service procedures

Job Requirements

• Bachelor’s degree in Business, Management, or related field.
• 2+ years of experience in customer service quality or supervisory role (automotive sector preferred).
• Strong communication and leadership skills.
• Ability to analyze data and provide actionable insights

للتقديم الان