We’re Hiring – Partner Support Associate (Voice-Based )

Location: Hybrid

Industry: Multinational –Fintech

We’re looking for a customer-focused Partner Support Associate to join a dynamic, fast-growing team at a well-established multinational company. This is a voice-based role, focused primarily on outbound phone communication, lead follow-up, and CRM management

Your Responsibilities Will Include:

• Making outbound calls to new and existing leads to assist with onboarding and document completion (KYB process)
• Reconnecting with leads who’ve paused or dropped off, presenting value propositions and encouraging re-engagement
• Contacting previously unresponsive or "not interested" leads to restart conversations and offer updated solutions
• Following up with merchants with open issues to ensure resolution and successful integration
• Introducing the company’s services to cold leads and guiding them through the application process
• Logging all call outcomes in Salesforce CRM, maintaining clean and up-to-date lead records
• Working closely with internal teams to share insights and improve the partner journey

What We're Looking For:

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• Experience in telesales, outbound customer service, or business support
• Confident phone communication skills in English
• Target-driven mindset with a focus on relationship-building and problem-solving
• Ability to manage high lead volumes and prioritize follow-ups efficiently
• Familiarity with Salesforce or similar CRM tools is preferred
• Fresh grads are welcomed to apply
  

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