We are looking for a Customer Support Specialist to join our team and be the first line of support for our users. You will help customers succeed with Alostaz by answering their questions, resolving issues, and ensuring they get the most out of our platform. This role is fully remote.

Key Responsibilities

Provide timely and professional support to customers via chat, email, and phone.

Assist customers in setting up and navigating the software.

Troubleshoot issues and escalate complex cases to the product/tech team when needed.

Gather customer feedback to help improve the product and user experience.

Create help articles, FAQs, and best practices for users.

Requirements

🎓 Degree in Accounting (required).

💻 2–5 years of experience working with accounting software or ERP systems.

Strong communication skills in Arabic (native).

Customer-focused mindset with patience and empathy.

Ability to work independently in a remote environment.

What We Offer

Work remotely from anywhere.

Be part of a fast-growing Saudi startup making a real impact.

Opportunity to grow with the company and shape the future of our product.

Collaborative and supportive team culture.

About Us

• Alostaz is a rising SaaS startup transforming the way small businesses in Saudi Arabia handle accounting. Our cloud-based software is known for its ease of use, competitive pricing, and powerful features tailored to the needs of growing companies. Today, we proudly serve hundreds of small businesses across the Kingdom — and we’re just getting started! 🚀
  

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