Job Details

Experience Needed:1 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Gender:Female

Salary:7000 To 12000 EGP Per Month, Commission On Number Of Bookings

Job Categories:

• Administration
• Customer Service/Support

Skills And Tools:

Customer ServiceCall HandlingSocial Media MonitoringCommunicationProblem SolvingTeamworkAttention to DetailTime ManagementMultitaskingCRM Software

Job Description

 

• Monitor and respond promptly to customer messages on social media pages (Facebook, Instagram, WhatsApp, etc.)
•  Answer customer inquiries about services, prices, and offers in a professional manner.
• Handle phone calls and follow up with clients when needed.
•  Book and manage client appointments and cancellations through the salon’s booking system.
•  Coordinate with the beauty team to ensure appointment accuracy and availability.
•  Maintain a friendly, welcoming, and professional communication style with all clients.
•  Keep records of client inquiries, feedback, and appointment schedules.
• Maintain accurate records of customer interactions, feedback, and transactions in the CRM system.

Job Requirements

• 1-3 years of experience in a call center, customer service, or social media monitoring role.
• Excellent verbal and written communication skills in both English and Arabic.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Familiarity with social media platforms such as Facebook, Instagram, and WhatsApp.
• Ability to remain calm and professional in high-pressure situations.
• Attention to detail and a proactive approach to problem-solving.
• Comfortable working onsite in New Cairo, First Settlement.
• Knowledge of beauty/esthetic services is a plus.
• Good computer skills (Excel, Word, and social media platforms).
• Working hours is everyday from 11 am to 8pm except a Day (Friday is working day)
• AGE requirement: 21-30years old

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