Responsibilities:

• Monitor and evaluate sales interactions to ensure adherence to quality and compliance standards.
• Provide targeted coaching sessions to enhance agents’ sales techniques, objection handling, and closing skills.
• Collaborate with Operations and Training teams to implement best practices that drive conversion rates and revenue growth.
• Conduct calibration sessions to align evaluation standards and ensure consistency in feedback.
• Foster a positive, motivating environment while ensuring strong alignment with company values.

Job Requirements

• Minimum 1 year in the BPO industry.
• At least 6 months of experience in the Quality field.
• Proven sales experience (mandatory).
• Technical Skills: Strong proficiency in Excel and Google Sheets for reporting and analysis.
• Language: English proficiency at B2+ or C1 level (spoken and written).
• Industry Knowledge: Experience in the medical field is a plus.
• Coaching Skills: Ability to mentor, guide, and motivate sales agents to achieve KPIs.
• Personal Attributes: Demonstrated commitment, positive attitude, and strong adherence to company values.
• Strong communication, analytical, and problem-solving skills.
  

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