The Senior Recruiter will be responsible for managing the full-cycle recruitment process for call center roles, ensuring timely and high-quality hires. This role involves sourcing qualified candidates, conducting interviews, and overseeing recruitment campaigns to meet staffing needs for large-scale call center operations.

Key Responsibilities

• End-to-End Recruitment
• Post job ads, screen resumes, conduct interviews, and manage offers.
• Ensure all roles are filled within set timelines and headcount targets.
• Provide regular updates on recruitment progress and challenges.
• Sourcing & Talent Pool Management
• Proactively source candidates through LinkedIn, referrals, social media, and networking
• Build and maintain a strong talent pool to meet ongoing call center hiring demands.
• Candidate Experience
• Ensure a smooth and professional experience for all applicants.
• Communicate effectively with candidates throughout the process.
• Represent the company brand and values at all touchpoints.
• Process & Compliance
• Utilize ATS and recruitment tools to manage pipelines and track hiring activities.
• Maintain accurate recruitment reports, KPIs, and dashboards.
• Ensure compliance with labor laws and internal policies.

Job requirements

• Bachelor’s degree
• 4–6 years of experience in recruitment, with at least 2 years of high-volume call center hiring.
• Strong knowledge of sourcing tools
• Experience in multinational or BPO/contact center environments.
• Ability to manage multiple roles in a fast-paced environment

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