Role Description

This is a full-time on-site role for a Moderator and Customer Service Specialist located in Cairo ( Attaba ), Egypt. The role involves monitoring and managing online community activities, ensuring compliance with community guidelines, and addressing customer inquiries and issues promptly. Responsibilities also include providing excellent customer support through various channels, resolving conflicts, and maintaining a positive community atmosphere.

Qualifications

• Experience in customer service and providing support through various channels
• Skills in community management, moderation, and conflict resolution
• Excellent written and verbal communication skills
• Ability to work independently in a fast-paced environment
• Attention to detail and strong problem-solving skills
• Experience with social media platforms and online forums is beneficial
• Bachelor's degree in Communications, Marketing, or related field is preferred
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