Job Details

Experience Needed:2 To 5 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Engineering - Mechanical/Electrical

Skills And Tools:

Communication skillsEnglishTechnical SupportHome AppliancesRepair OrdersTechnical TrainingMicrosoft ExcelCommunicationComputer ScienceEngineeringInformation Technology (IT)MicrosoftPresentationTOHome appliance diagnosticsTechnical troubleshooting

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Job Description

Training:

• Provide technical training to all Service Network (SVC) technicians and Call Center agents.
• Prepare training materials and product samples for hands-on technician training.

Quality Monitoring & Reporting:

• Monitor repeated repair orders to identify recurring issues and root causes.
• Track product and spare part quality issues and escalate findings to relevant departments.
• Generate and submit detailed quality reports to the R&D team for product failure analysis.

Service Validation:

• Validate closed service orders with excessive use of spare parts or repeated repairs due to technical skill gaps.
• Recommend corrective actions and skill enhancement plans for technicians.

Knowledge Base Development:

• Prepare FAQs and troubleshooting guides for the Call Center to assist customers effectively.
• Ensure all documentation is updated and aligned with current product specifications and service protocols.

Job Requirements

• Bachelor's Degree in Engineering.
• 2:5 years of experience in Home Appliances Industry.
• Excellent organizational and communication skills.
• Ability to work effectively in a cross-functional team environment.
• Good presentation skills.
• Proficiency in Microsoft Excel & PowerPoint.
• Very good in English

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