Training:

• Provide technical training to all Service Network (SVC) technicians and Call Center agents.
• Prepare training materials and product samples for hands-on technician training.

Quality Monitoring & Reporting:

• Monitor repeated repair orders to identify recurring issues and root causes.
• Track product and spare part quality issues and escalate findings to relevant departments.
• Generate and submit detailed quality reports to the R&D team for product failure analysis.

Service Validation:

• Validate closed service orders with excessive use of spare parts or repeated repairs due to technical skill gaps.
• Recommend corrective actions and skill enhancement plans for technicians.

Knowledge Base Development:

• Prepare FAQs and troubleshooting guides for the Call Center to assist customers effectively.
• Ensure all documentation is updated and aligned with current product specifications and service protocols.