Job Details

Experience Needed:1 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support
• Logistics/Supply Chain

Skills And Tools:

Microsoft ExcelReporting AnalysisCustomer ServiceCustomer SupportOperations ManagementTransportationTruckingERP SystemOracle OTM

Job Description

We are seeking a Customer Services Specialist to support the daily flow of container trucking operations. This role is the starting point of each transport cycle—ensuring orders are entered correctly, shared with operations, and executed smoothly

Key Responsibilities

• Create and update shipment orders on Oracle OTM and track execution with fleet, clearance, and other internal teams.
• Maintain clear communication with customers, updating them on order status and resolving routine issues.
• Coordinate with pricing and collection teams before and after order confirmation.
• Enter and maintain accurate data in the system (status updates, documentation, customer information).
• Support internal reporting by providing timely, accurate information.

Job Requirements

Qualifications

• 1–3 years of experience in logistics, shipping, or transport operations (fresh graduates with internships may be considered).
• Strong computer skills; Oracle OTM or other ERP/TMS knowledge is an advantage.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced, dynamic environment.
• Team player with a proactive attitude and customer-first mindset.

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