As a Last Mile Senior Manager, you will oversee last-mile operations through a team of Area Managers,

ensuring smooth, efficient, and customer-focused delivery operations. You will set performance

standards, monitor results, and drive improvements across your region while fostering a culture of

accountability and excellence.

Responsibilities

• Lead, manage, and coach a team of Area Managers, ensuring optimal performance across multiple shipping hubs in your assigned region
• Oversee hub operations indirectly through Area Managers, ensuring adherence to company standards, operational KPIs, and customer satisfaction
• Develop and implement strategies to enhance efficiency, reduce costs, and improve service levels across last-mile delivery operations
• Review and analyze performance dashboards and reports from Area Managers to identify trends, risks, and opportunities for improvement
• Set performance targets and hold Area Managers accountable for meeting service-level agreements (SLA) and operational objectives
• Partner with cross-functional teams (Customer Support, Commercial, Finance, Tech) to ensure smooth coordination and resolution of hub-related issues
• Lead continuous improvement initiatives in line with company strategy, including automation, process optimization, and cost efficiency
• Act as the escalation point for critical operational issues that Area Managers cannot resolve
• Ensure compliance with company policies, safety regulations, and hub documentation standards across all locations
• Drive a culture of accountability, customer focus, and operational excellence within the last-mile function
• Prepare and deliver weekly/monthly reports on performance, challenges, and improvement plans to the Operations Director/Head of Logistics
  
  
  

للتقديم الانQualification

• 10+ years of experience in logistics, last-mile delivery, or e-commerce operations
• Proven track record in equivalent roles and delivering results in a fast-paced logistics or shipping environment
• Strong knowledge of last-mile operations, hub management, and delivery SLA optimization
• Excellent leadership, people management, and coaching skills, with experience managing large, diverse teams
• Data-driven with strong analytical and reporting skills; able to interpret KPIs and drive continuous improvement
• Strategic mindset with hands-on problem-solving ability
• Strong decision-making skills and ability to perform under pressure while meeting deadlines
• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field
• Proactive, results-oriented, and adaptable leader with a focus on delivering excellence in customer experience