Job Details

Experience Needed:More Than 2 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

administrativeCustomer ServiceCustomer CareCustomer Support

Job Description

• Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
• Resolve customer issues, complaints, and requests efficiently while maintaining high service standards.
• Document all customer interactions and transactions accurately in the system.
• Provide detailed information about products, services, and company policies to customers.
• Escalate complex or unresolved issues to the appropriate departments or supervisors.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores.
• Maintain up-to-date knowledge of company offerings, promotions, and procedures.
• Collaborate with team members and other departments to improve processes and customer experience.
• Adhere to all company policies, procedures, and regulatory requirements.

Job Requirements

• Bachelor’s degree required.
• Minimum 2 years of experience in a relevant role.
• Strong finance background and ability to work accurately with numbers.
• Proficient in English (spoken and written).
• Advanced Microsoft Excel skills and general proficiency in MS Office.
• Strong analytical skills and comfort working with data.
• Excellent customer relationship skills and service orientation.
• Hardworking and able to prioritize daily workflow effectively.
• Administrative skills are essential.

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