Join Our Team as a Senior Sales Specialist!

Location: Degla, Maadi

Shift: 7PM to 3AM

🏥 About Hands of Hope Physical Therapy

At Hands of Hope PT, we don’t just treat patients—we build lasting relationships. As we expand our impact, we’re looking for a Patient Experience Specialist who’s passionate about service, connection, and care.

This is more than a call center role—you'll be the friendly voice and helpful hand guiding patients through their care journey.

Key Responsibilities:

Lead Management & Conversion:

• Proactively manage and convert a high volume of inbound and outbound leads from various marketing channels (ZocDoc, website forms, social media, direct calls).
• Conduct in-depth qualification calls to understand patient needs, address concerns, and effectively communicate the value proposition of Hands of Hope services.
• Expertly navigate scheduling systems (e.g., WebPT) to identify and secure optimal appointment times, ensuring efficient patient onboarding.
• Implement advanced persuasion and objection-handling techniques to maximize booking rates and overcome patient hesitations.
• Handle complex lead scenarios, including those requiring extensive follow up, coordination with clinical staff, or creative problem-solving.

Patient Engagement & Relationship Building:

• Build immediate rapport and trust with prospective patients through empathetic and professional communication.
• Provide exceptional patient experience from the first point of contact, ensuring all inquiries are addressed thoroughly and courteously.
• Effectively communicate complex medical information and treatment plans in an easy-to-understand manner.

Process Optimization & Reporting:

• Identify and propose improvements to existing lead conversion workflows, scripts, and tools to enhance efficiency and effectiveness.
• Maintain meticulous records of all lead interactions and outcomes in the CRM system, ensuring data accuracy and completeness.
• Contribute to regular performance reviews and provide insights based on lead conversion trends and challenges.

Reactivation & Retention:

• Lead efforts in reactivating former patients, employing advanced

communication strategies to re-engage and secure new appointments.

• Collaborate with the marketing and clinical teams to develop and refine strategies for patient retention and loyalty.

Qualifications:

Experience:

• Minimum of 2-4 years of experience in a high-volume call center, sales, or lead conversion role, preferably within the healthcare or physical therapy industry.
• Demonstrated track record of consistently meeting or exceeding conversion targets and KPIs.
• Experience in informally guiding or training peers

Skills:

• Exceptional verbal and written communication skills, with a strong ability to articulate complex information clearly and persuasively.
• Advanced active listening and empathy skills.
• Proven ability to handle objections, negotiate, and close appointments effectively.
• High proficiency in CRM software and scheduling systems (Oracle, WebPT).
• Strong organizational skills and attention to detail for accurate record keeping.
• Ability to analyze call data and identify trends for process improvement.
• Strong problem-solving and decision-making skills, especially in ambiguous or challenging situations.

Attributes:

• Results-oriented with a strong drive to achieve and exceed goals.
• Proactive self-starter with the ability to work independently and as part of a team.
• Adaptable and resilient in a fast-paced, target-driven environment.
• Possesses a positive attitude and a genuine passion for helping patients. Strong problem-solving abilities and critical thinking.
  

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