Application Deadline: 30 November 2025

Department: Spa & Recreation

Location: Egypt - Safaga

Description

The Wellness Manager will lead the overall wellness and spa strategy of the hotel, ensuring an exceptional guest experience through innovative and personalized wellness journeys. This role oversees the daily operations of the spa, fitness facilities, and wellness activities, maintaining the highest standards of luxury service, hygiene, and safety in alignment with Kempinski brand expectations.

Key Responsibilities

Guest Experience & Service Excellence

Ensure a 5-star guest journey across spa, fitness, and recreational wellness services.

Oversee VIP guest personalization, service recovery, and satisfaction surveys.

Maintain spa hygiene, privacy, and safety standards according to local regulations and corporate SOPs.

Operations & Administration

Manage daily spa and wellness center operations, including scheduling, inventory, cost control, and preventive maintenance.

Develop annual business plans, budgets, promotions, and revenue targets.

Monitor and analyze KPIs (RevSpa, utilization rate, membership growth, etc.) and implement improvement plans.

Team Leadership

Recruit, train, and coach wellness therapists, instructors, and attendants.

Conduct regular performance reviews and ensure continuous professional development.

Foster an engaging team culture that reflects Kempinski DNA values.

Program Development

Create innovative treatment menus, wellness retreats, and fitness activities aligned with current trends.

Collaborate with Food & Beverage, Rooms, and Marketing teams for holistic wellness experiences (nutrition, sleep, mindfulness).

Partnerships & Brand Promotion

Lead marketing initiatives including social media content, seasonal promotions, and influencer collaborations.

Build partnerships with medical, beauty, and wellness vendors for product enhancements and events.

Skills, Knowledge and Expertise

Minimum 3–5 years of experience in luxury spa or international five-star hotel.

Excellent MS Office knowledge.

Strong coaching skills, performance management, and conflict resolution.

Pro-active hospitality skills including guest service skills.

Excellent organizational and time management skills.

Excellent communication skills.

English - excellent oral and written skills.

Job Requirements

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

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