Title: VIP Customer Service

Location: Maadi technology park Cairo, Egypt

Employment Type: Full-Time

Requirements:

-Proficiency in English (C1 Level) – spoken and written.

-Minimum 2 years of experience in Customer service, Client relations, or a Similar role.

-Excellent interpersonal and communication skills.

-Strong organisational and problem-solving abilities.

Key Responsibilities:

-Serve as the main point of contact for assigned clients.

-Manage and grow client relationships by understanding their needs and objectives.

-Handle inquiries, resolve issues, and ensure client satisfaction.

-Coordinate with internal teams to deliver solutions that meet client expectations.

-Monitor account performance and provide regular reports and updates.

-Identify opportunities for up selling or cross-selling services.

What We Offer:

-Competitive salary and performance-based incentives.

-Friendly and supportive work environment.

-Opportunities for career growth and development.

-Exposure to a diverse client portfolio.

Qualifications

• C1 English Level is a Must
• Customer Service, Customer Satisfaction, and Customer Experience skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks
• Previous experience in a similar role is adva

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